CONTRACT PLUMBING SOLUTIONS LTD
* These fields are mandatory.
We shall endeavour to accommodate this request however, on some occasions alternative visits will require booking.
Please Note: This service only applies to CPS customer's and to new build sites where CPS have provided the plumbing and heating installation.
We will try to respond to your initial request by telephone within 48 hours and discuss the best way of fixing the reported issue. We may be able to diagnose over the phone and fix during our initial visit. However, if this is not possible we will normally carry out any agreed work within seven days following our initial inspection.
Please be aware that delays may occur due to availability of parts/materials, adverse weather, or other circumstances beyond our control.
When we carry out repairs, we will send a plumber who will call at a pre-arranged time. If you are in doubt about their identity, do not let them in until you have contacted our customer care department.
By emergency we mean a problem which is, or seems to be, immediately harmful to your property, or to health, safety or security. This excludes: anything caused by your failure to follow operating instructions or take reasonable precautions; fair wear and tear; and events such as storm damage that are outside our control and normally covered by household insurance.
Please note that for genuine emergencies we have a 24 hour Telephone number 07506 940439
Our ‘Emergency Advice’ guide may help to minimise damage/distress and postpone an emergency call until normal working hours.
Turn off all stop valves (sometimes called stop cocks, usually found under the kitchen sink) and contain the leak with the use of buckets and towels.
If the escaping water still cannot be controlled, open all cold water taps immediately so that the pipework and storage system drains quickly.
Turn off the central heating system boilers or separate pumps. Switch off any electrical immersion heaters.
First step, turn off the gas meter at the control valve located in your meter box (usually externally located).
Never light a naked flame / smoke / strike a match etc and extinguish any naked flame that may be already lit.
Never turn on or off any electrical switches as they can cause a spark!
Always open doors and windows to ventilate the area.
Keep people away from the affected area.
Call Transco who operate a free emergency 24 hour telephone number that you can call if you believe you have a gas leak on 0800 111 999.
Check the Room Thermostat is turned up, programmer is set correctly and that all radiator valves are open.
Room thermostats tend to be small box type device usually found in hallways or living areas. Programmers can also be found again in hallways or living areas but can also be located within a cylinder cupboard, near to / or within the boiler. Radiator Valves (Thermostatic or Manual wheel heads) are usually located at the base of your radiator.
Check the Boiler Thermostat is turned up fully, this is usually a knob on the boiler itself.
Press the Reset button on your boiler if there is one. Look for a fault code on the boiler display and refer to manufacturers instructions.
Check the boiler pressure via the pressure gauge. Generally heating systems require 1.5bar. Fill as required via the filling loop
